Key Contacts

General Contacts

  • Toll Brothers After Hours Home Emergency: 800.498.8875

  • Animal Control (24-hour Immediate Response): 916.355.7231

  • National Protective Service: 415.800.4372 (Monday through Sunday, 4:00pm – 8:00am)

  • Regency App Issues: Email Alosant Company for assistance at [email protected]

Community Management Contacts

  • Eileen Sullivan

  • Kristina Collins

  • Sarah Waits

    • Role: Lifestyle Director

    • Email: [email protected]

    • Phone: (916) 770-1895

    • Schedule: Tuesday - Saturday: 9:00am – 5:00pm

  • Nina Chandler

    • Role: Front Desk/Resident Services Specialist

    • Email: [email protected]

    • Schedule: Saturday – Monday: 8:30am – 5:00pm (hours may vary or change as needed)

    • NOTE: Purchase of additional key fobs, gate remotes, and bocce ball keys are only available when Nina is at the desk.

  • Genesis Ruiz

    • Role: Campos, Design Review Specialist

    • Email: [email protected]

    • Hours: Monday - Friday 8:30am - 5pm at the First Service Residential Gold River Office and Onsite at the Regency Front Desk the 2nd Tuesday of the Month

    • Contact Genesis for any questions related to Architectural applications.

Regency Escalation Contacts

For support, email [email protected]